常問問題
About TSUCHI-YA
Is TSUCHI-YA a new brand from Tsuchiya Bag Manufacturing?
We are a brand in the same group as Tsuchiya Bag Manufacturing Co., Ltd. For more information, please click here .
About Purchase
Where can I buy it?
You can purchase it at our online shop and Asakusa Kappabashi main store .
Can I purchase it at a Tsuchiya Bag Manufacturing store?
Purchases can only be made at TSUCHI-YA Asakusa Kappabashi Main Store.
Is there a shipping charge for online purchases?
Shipping is ¥1,150 per delivery, and free shipping for orders totaling ¥16,500 (tax included) or more.
For detailed pricing, please click here .
Payment Method
Can I pay by credit card or electronic money?
The online shop only accepts credit cards.
Payment in store can be made by cash, credit card, electronic money, barcode, or gift card.
■Credit card (JCB, VISA/MasterCard, American Express, Diners Card, Discover, UnionPay, 62BIN UnionPay)
■ Electronic money (QUICPay, ID, transportation IC, Rakuten Edy, nanaco, WAON)
■Gift cards (JCB gift cards, Mitsubishi UFJ Nicos gift cards, UC gift cards)
■Others (J-Debit, JCB PREMO)
Can I get tax exemption?
Purchases made at the Asakusa Kappabashi main store can be tax-free by bringing our receipt to the tax-free counter. Purchases made at other stores affiliated with Kappabashi Dogu-gai can be combined for a tax-free deduction. We will guide you through this process, so please ask the store staff for more information.
About the store
Is there a limit on the number of people who can visit?
There is no limit on the number of people allowed in. However, as the store is small, you may have to wait before entering. Thank you for your understanding and cooperation.
Is there a parking lot at the store?
We do not have a dedicated parking lot, but there is a parking meter installed on Kappabashi Dogu-gai Street in front of the store, so please feel free to use it. However, parking meters are prepaid and only allow parking for 60 minutes. Non-payment of the fee and exceeding the time limit will be considered a parking violation. Please be careful.
About the product
I'd like to know some artists who sell their products?
The artists we handle and the stock available vary depending on the season. We will keep you updated on new arrivals, so please follow us on social media or sign up for our email newsletter .
Do you have any original products?
Muromachi Glass Crafts, which handles Edo Kiriko and other products, and glassware from TSUCHI-YA are our original products. We also have products that are collaborations with artists and can only be purchased at our store.
Returns and Refunds
Can I return it?
Please note that we do not accept returns, exchanges, or cancellations due to customer convenience. If you wish to have your item delivered and there is a defect in the product, please contact us using the inquiry form within 7 days of receiving the item.
About Shipping
Can I have products purchased in store delivered?
We deliver to anywhere in Japan. Please check with the store for packaging and shipping costs.
Can you ship to an overseas address?
We are unable to ship products purchased in Japan overseas. Please note that we will be gradually opening an online store where you can purchase products from overseas.
Can I specify a delivery company?
Unfortunately, we cannot accept requests to specify a delivery company. All deliveries will be made by Yamato Transport.
About gift wrapping
Can I provide gift wrapping?
We offer gift wrapping by TSUCHI-YA for a fee. You can choose the color of the ribbon. Kiriko products come with an original box or paulownia box, so they cannot be wrapped. However, we will provide a gift tag for those who wish to have it wrapped free of charge.
About inquiries
Can I contact the store?
We accept questions for our store here . We will respond in the order in which we receive them. We will respond as quickly as possible, but it may take some time depending on holidays and the content of your inquiry. Please note.
Can I do business with a corporation?
We can assist you with multiple purchases for corporations, the development of original products for restaurants, customization of existing products, etc. Please feel free to contact us here .