Thank you for using TSUCHI-YA.
Guest purchases are possible at the online shop,
We recommend that you register as a member as it will be more convenient and you will not have to enter your address and other details next time.
>>Register as a member here

◾️How to complete your purchase

1. On the product page, click the "Add to Cart" button.
2. If you would like gift wrapping/gift wrapping, please add this to your cart.
   For more information about wrapping , please click here .
3. Please check the products and quantities on the cart page.
4. Please select your desired delivery date and time slot (Domestic only)
5. Please select your shipping address. If this is your first time,
   Please select "Use a new address" and enter your address.
6. Click "Proceed to selecting shipping method", check the details, and then click "Proceed to payment".
7. Payment can only be made by credit card.
8. To change your shipping address, please enter "Use a different billing address."
9. Click "Pay now and confirm your order."
10. Please check your registered address for the order email.
    If you do not receive an order confirmation email within 2 business days,
    Please contact us using the inquiry form and state your order number.
11. We will send you a shipment completion email once the shipping process is completed.
    The tracking number provided in the email You can check the delivery status.
    Emails from our store will be sent from support@tsuchi-ya.jp.
    If you do not receive it, please check your email reception settings.

◾️Payment Method

◎ Credit cards accepted
VISA/Master/AMEX

◎ Number of payments
One-time payment only

" please note"
* TSUCHI-YA uses SSL security.
All of your credit card information is encrypted.
* The withdrawal date is based on the terms and conditions of each credit card company.
When we confirm your order I will process the payment.
The order date and payment date are not necessarily the same day.
*Please note that it may not be possible to make payments or register using prepaid cards with credit.

◾️Product delivery

The product will be handed over to you face-to-face and signed for.
If you change the delivery method (such as leaving the parcel at the door) for your own convenience and a problem occurs such as loss,
We cannot provide compensation under any circumstances.
Thank you for your understanding in advance.

Shipping Fee

<Domestic> ​
◎Honshu, Shikoku, and Kyushu: 1,150 yen (tax included)
◎Hokkaido and Okinawa Prefectures: 1,920 yen (tax included)

<Overseas> ​
◎Shipping costs are calculated based on the destination country and product weight.

About the delivery company

We do not accept any customer requests.
◎ Domestic: Yamato Transport.
◎ Overseas: DHL

About shipping date

◎Domestic: Ships within 1 to 3 business days after ordering.
◎ Overseas: Normal It will take about a week to ship.
*Excluding regular holidays and New Year's holidays
(For more information, please see >>Announcement .

Specifying delivery time (domestic only)

① Specify the delivery date. Please specify the date in the "Specify Date" section on the cart page.
You can specify a delivery date between 5 and 10 days after the order date.
Please note that we cannot accept requests for specific dates and times after the 10th.

② Specify the delivery time slot Please select the desired delivery time slot from the options below.
Please note that we may not be able to accommodate your request due to weather/traffic conditions.